AI-Powered Healthcare Platform

Built to make healthcare
extraordinarily efficient

SmartCare, a patient-centred AI solution, transforms the healthcare experience, providing seamless support across pre-consultation, consultation, and post-consultation stages.

Live
SmartCare SmartChat
EN / 繁
Have you experienced any of the following?
Tap to speak
Your code: 8 4 2 7 Show to nurse
Nurse Dashboard
Sort: Urgency
0111 Critical
Age / Gender: 26 / F
Doctor: Unassigned
Waiting: 8m
Chief Complaint: Severe chest pain, shortness of breath
0159 Urgent
Age / Gender: 28 / F
Doctor: Assigned
Waiting: 26m
Chief Complaint: Persistent migraine, nausea
0184 Urgent
Age / Gender: 59 / F
Doctor: Assigned
Waiting: 1h 36m
Chief Complaint: Abdominal pain, vomiting
0212 Non-Urgent
Age / Gender: 43 / F
Doctor: Unassigned
Waiting: 15m
Chief Complaint: Mild cough, runny nose
0230 Non-Urgent
Age / Gender: 58 / F
Doctor: Assigned
Waiting: 42m
Chief Complaint: Follow-up for blood pressure
0239 Critical
Age / Gender: 38 / M
Doctor: Unassigned
Waiting: 3m
Chief Complaint: 5-day history of cluster headaches
Patient #3021 Male, 45 Headache Urgent
Recording
English
Transcription #1 10:32

Can you describe the nature of your headaches? It's a throbbing pain, mostly on the right side, gets worse in the afternoon.

Transcription #2 10:34

Have you noticed any visual disturbances or nausea? Yes, blurred vision occasionally and

Conversation History
Start of Conversation
Patient
I've had headaches and dizziness for 3 days, nauseous in the mornings.
Assistant
Can you describe the nature of your headaches? Is it throbbing, sharp, or dull?
Patient
Throbbing pain on the right side. Blurred vision sometimes.
End of Conversation
Key Points
Recurring headaches for 3 days, throbbing, right-sided
Associated dizziness and morning nausea
Intermittent blurred vision reported
Pain worsens in the afternoon
Add
SmartVoice
online
English Cantonese Mandarin
AI is listening...
You: I've been having chest tightness for two days.
AI: Can you describe when the tightness occurs?

Five Core Modules Driven By AI

Pre-Consultation

SmartChat

AI-powered pre-consultation chatbot that guides patients through a structured multi-step triage: consent, demographic collection, symptom description via voice or text, and an adaptive AI conversation. Generates a health information summary with a unique 4-digit code for the healthcare provider.

  • Dual input: voice recording with real-time transcription, or text entry
  • Adaptive AI follow-up with structured candidate answers
  • Auto-generated health summary with 4-digit code for provider handoff
  • Bilingual support (English & Traditional Chinese)
Learn More
SmartChat Session
1
Patient provides consent and basic info (gender, age, symptom duration)
2
Describes symptoms via voice or text input
3
AI asks targeted follow-up questions with selectable options
4
Health summary generated — patient receives a 4-digit code to show the nurse
Pre-Consultation

SmartTriage

Intelligent triage dashboard for nurses to manage patient queues. Three-level urgency classification (Critical, Urgent, Non-Urgent) with real-time waiting time tracking and doctor-patient assignment.

  • Three-level urgency scoring (Critical / Urgent / Non-Urgent)
  • Doctor-patient assignment system
  • Real-time queue with waiting time tracking
Learn More
Triage Dashboard
Critical Patient #3021 2 min
Urgent Patient #3045 12 min
Non-Urgent Patient #3067 28 min
Consultation

SmartConsult

Real-time streaming transcription system that lets physicians focus entirely on patient interaction. Supports trilingual audio recognition with AI-powered medical record generation from consultation recordings.

  • Real-time streaming transcription
  • Trilingual support (EN / 繁中 / 简中)
  • AI-powered medical record generation
Learn More
Live Transcription
Doctor What medications are you currently taking?
Patient I'm on lisinopril 10mg daily for blood pressure.
Doctor Any allergies to...
Post-Consultation

SmartDoc

AI-powered document generation covering 20+ clinical document types. From referral letters to sick leave certificates, generate complete professional documents from consultation records in seconds with streaming output.

  • 20+ document types (referrals, prescriptions, sick leave, reports...)
  • Customizable templates with AI improvement
  • Real-time streaming document generation
Learn More
Generated Document
Referral Letter
Sick Leave Certificate
Prescription Letter
Medical Report
Pre-Consultation

SmartVoice

Real-time voice AI assistant that enables natural voice conversations between patients and an AI agent directly in the browser. Supports multilingual speech-to-speech interaction for patient intake, symptom collection, and healthcare enquiries — no app installation required.

  • Real-time voice-to-voice conversation with AI
  • Trilingual support (English, Cantonese & Mandarin)
  • Browser-based — zero installation, works on any device
  • Live audio visualization with real-time transcription
Learn More
Voice AI Session
AI is speaking...
Patient I have been feeling dizzy since yesterday morning.
AI Have you experienced any nausea or changes in vision?
EN
How It Works

Seamless end-to-end workflow

From patient intake to documentation, SmartCare handles the entire consultation lifecycle

01

Pre-Consultation

SmartChat
  • AI-guided patient intake
  • Voice or text symptom input
  • Adaptive follow-up questions
  • 4-digit code handoff
02

Smart Triage

SmartTriage
  • 3-level urgency scoring
  • Real-time queue optimization
  • Doctor-patient assignment
03

Consultation

SmartConsult
  • Trilingual live transcription
  • Auto medical record generation
  • Real-time streaming
04

Post-Consultation

SmartDoc
  • 20+ document types
  • Referrals, prescriptions, sick leave
  • One-click generation
Ecosystem

More Functionalities Provided

Extended capabilities to enhance your healthcare practice

Template Management

Create, edit, and manage customizable document templates for every clinical document type. AI-powered template improvement suggestions help optimize your workflows.

Consultation History

Search, browse, and filter past consultation records by date range. Review complete medical records, documents, and patient details from previous sessions with pagination.

PDF Upload & Parsing

Upload medical PDFs via drag-and-drop and automatically extract content. Parsed data feeds directly into AI-powered record and document generation.

AI Suggested Questions

Context-aware question suggestions generated in real-time during consultations. Helps physicians explore relevant clinical areas based on the patient's medical record.

Testimonials

The new way to deliver healthcare

"It achieved over 90% accuracy in recognizing medical terms."
P
Pathologist
Medical Professional
"The smart consultation platform is helpful for recording consultation notes."
IT
Hospital IT Department
Hospital Administration
"The system interface was simple and clear, and effectively shortened the waiting time before seeing a doctor."
UST
UST Students
User Testing Participants
"By integrating AI into clinical practice, we hope to improve clinical efficiency and provide patients with a more personalized and efficient healthcare experience."
FH
Dr. Fung Hong
Chief Executive Officer, CUHK Hospital
Media Coverage

SmartCare in the News

Featured across leading media outlets in Hong Kong and beyond

RTHK HKET HK01 AM730 i-Cable Unwire Yahoo News Sing Tao 881903 Bastille Post DotDotNews HKCD Orange News National Tribune Ta Kung Pao RTHK HKET HK01 AM730 i-Cable Unwire Yahoo News Sing Tao 881903 Bastille Post DotDotNews HKCD Orange News National Tribune Ta Kung Pao
Partnership

CUHK Medical Centre

CUHK Medical Centre and HKUST-nurtured startup SmartCare join forces to enhance AI-driven healthcare solutions

Read More
Partnership

Gleneagles Hospital Hong Kong

Gleneagles Hospital Hong Kong partners with HKUST-nurtured healthtech startups to pioneer AI-driven patient care solutions

Read More
HKUST NewsArticle

HKUST-Developed SmartCare Shifts Clinical Focus to Patient Care

Pilot run at HKUST campus clinic to enhance medical consultation efficiency

HKETArticle

今年內推AI病人問診培訓平台 醫專:AI可增效率及減犯錯但不應取代醫生職責

香港醫學專科學院研發人工智能虛擬病人問診培訓平台

RTHKArticle

醫專正研發人工智能虛擬病人問診平台 提升醫生培訓深度與廣度

香港電台報道醫專AI培訓平台最新進展

Sing TaoArticle

醫專正研發人工智能虛擬病人問診平台 提升醫生培訓深度與廣度

星島頭條報道AI虛擬病人問診平台

UnwireArticle

科大「SmartCare」AI 醫療系統 AI 技術協助醫生減少文書工作提升問診質素

Unwire 深度報道 SmartCare 如何革新醫療問診流程

HKETArticle

科大研發SmartCare簡化治療流程 冀改善醫患溝通

經濟日報深度報道 SmartCare 智能系統

HK01Article

醫專研發AI虛擬病人問診平台

HK01 報道醫專與 SmartCare 合作的 AI 培訓平台

AM730Article

醫專研發AI虛擬病人問診培訓平台

AM730 報道 AI 技術在醫療培訓的應用

on.ccArticle

科大AI智能醫療系統已服務超過1.5萬人次

東方日報報道 SmartCare 服務數據及成果

881903Article

科大研發AI智能系統提升醫療問診效率

商業電台報道 SmartCare 最新發展

RTHKArticle

科大開發醫療系統 AI提升醫生問診效率

香港電台報道科大 SmartCare 醫療 AI 系統

Yahoo NewsArticle

科大研發醫療系統 AI智能提升問診效率

Yahoo 新聞報道 SmartCare AI 醫療系統

Orange NewsArticle

科大研發AI系統 提升醫療問診質素及效率

橙新聞報道 SmartCare 提升醫療服務質素

Bastille PostArticle

科大研發SmartCare智能系統簡化治療流程 冀改善醫患溝通

巴士的報報道 SmartCare 簡化治療流程

National TribuneArticle

HKUST-Developed SmartCare Shifts Clinical Focus to Patient Care

Australian media coverage of SmartCare's healthcare innovation

DotDotNewsArticle

科大研發AI醫療系統助力診療

點新聞報道科大 AI 醫療系統發展

HKCDArticle

科大開發智慧醫療 以AI助力問診

香港商報報道科大智慧醫療系統

Sing Tao USAArticle

AI Virtual Patient Platform for Doctor Training

星島美國版報道 AI 虛擬病人培訓平台

YouTube

SmartCare AI 智能系統介紹

RTHK Radio

千禧年代 - 探討AI在醫療培訓的應用

RTHK TV

RTHK 電視報道 SmartCare

Sing Tao Edu

AI智能問診 - 科大研發創新醫療系統

Partnership

CUHK Medical Centre

CUHK Medical Centre and HKUST-nurtured startup SmartCare join forces to enhance AI-driven healthcare solutions

Read More
Partnership

Gleneagles Hospital Hong Kong

Gleneagles Hospital Hong Kong partners with HKUST-nurtured healthtech startups to pioneer AI-driven patient care solutions

Read More
HKUST NewsArticle

HKUST-Developed SmartCare Shifts Clinical Focus to Patient Care

Pilot run at HKUST campus clinic to enhance medical consultation efficiency

HKETArticle

今年內推AI病人問診培訓平台 醫專:AI可增效率及減犯錯但不應取代醫生職責

香港醫學專科學院研發人工智能虛擬病人問診培訓平台

RTHKArticle

醫專正研發人工智能虛擬病人問診平台 提升醫生培訓深度與廣度

香港電台報道醫專AI培訓平台最新進展

Sing TaoArticle

醫專正研發人工智能虛擬病人問診平台 提升醫生培訓深度與廣度

星島頭條報道AI虛擬病人問診平台

UnwireArticle

科大「SmartCare」AI 醫療系統 AI 技術協助醫生減少文書工作提升問診質素

Unwire 深度報道 SmartCare 如何革新醫療問診流程

HKETArticle

科大研發SmartCare簡化治療流程 冀改善醫患溝通

經濟日報深度報道 SmartCare 智能系統

Pricing

Simple, transparent pricing

One plan that covers everything your practice needs

Starter

For individual practitioners

HK$ 6,500 / year
  • All 4 core modules
  • Up to 500 consultations/month
  • Email support
  • Basic analytics
Contact Us

Enterprise

For hospitals & groups

Custom
  • Everything in Professional
  • Full ecosystem access
  • Custom EHR integration
  • Dedicated account manager
  • SLA & on-site training
Contact Sales
Get In Touch

Contact Us

We'd love to hear from you! If you have any questions, feedback, or need assistance, please feel free to reach out. Our team is here to help and will respond promptly.

Office

Martin Ka Shing Lee Innovation Building, HKUST, Clear Water Bay, Kowloon, Hong Kong

Business Hours

Mon - Fri, 9:00 AM - 6:00 PM HKT